Delivery & Insurance

Premium bottles deserve premium handling. Here is exactly how your order moves from cellar to door.

Delivery Coverage

WineRelique delivers across Australia to all eligible addresses. Delivery is subject to State and Territory liquor laws, including restrictions in designated dry zones. We will notify you at checkout if your delivery address falls within a restricted area.

Permitted Delivery Hours

In accordance with our Remote Seller's Licence, deliveries are only made during the following hours:

  • Monday to Saturday: 9:00am - 11:00pm
  • Sunday: 10:00am - 11:00pm
  • ANZAC Day: 12:00 noon - 11:00pm
  • Christmas Day: No deliveries
  • Good Friday: No deliveries

Liquor cannot be left at unoccupied premises on the same day an order is received. A signature from a person aged 18 or over may be required. Proof of age may be requested.

Packaging Standards

Every order is packed to protect bottle integrity in transit. Our vendors use insulated packaging with appropriate void fill for fragile stock. High-value bottles receive additional securing.

Insurance

All orders dispatched through WineRelique are covered for loss or damage in transit.

  • Loss in transit - full replacement or refund
  • Physical damage in transit - full replacement or refund for items that arrive broken or with compromised integrity

Reporting a Delivery Issue

Contact our team within 48 hours of the scheduled delivery date if your order has not arrived, or within 24 hours of receipt if you have received a damaged order. Retain all original packaging - it is required for any transit insurance claim.

Email: support@winerelique.com

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