Privacy Policy

WineRelique (WineRelique® Pty Ltd, ABN 16 669 468 580) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information.

Last updated: [insert date before publishing]

1. Information We Collect

Information you provide directly

  • Account details: name, email address, password
  • Purchase information: delivery address, billing address, payment details (processed by Stripe - we do not store card numbers)
  • Communications: emails, enquiries, and support requests
  • Vendor onboarding information: business details, licence documentation, banking details for remittance

Information collected automatically

  • Device and browser information
  • IP address and general location data
  • Browsing behaviour (pages viewed, search terms, time on site)
  • Order and transaction history

2. How We Use Your Information

  • Process and fulfil your orders
  • Communicate about your orders and account
  • Provide customer service
  • Send transactional and service-related communications
  • Send marketing communications (only where you have consented or where permitted by law)
  • Maintain and improve our platform
  • Comply with legal obligations, including liquor licensing requirements
  • Detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We share it only where necessary:

  • Fulfilment partners - to dispatch your order
  • Payment processor (Stripe) - to process payments
  • Technology service providers - hosting, analytics, email delivery
  • Legal authorities - where required by law

4. Marketing Communications

If you have an account or made a purchase, we may send marketing communications. You can unsubscribe at any time via the unsubscribe link in any marketing email, or by contacting us directly.

5. Data Storage & Security

Your personal information is stored on secure servers in Australia. We implement appropriate technical and organisational security measures to protect your information.

6. Access & Correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. Contact us at: privacy@winerelique.com

7. Complaints

If you have a complaint about how we have handled your personal information, contact us at privacy@winerelique.com. If unresolved, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to account holders by email. The current version is always available on our website.

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