Returns Policy

We stand behind every bottle we list. Here is our policy - clearly stated.

Change of Mind

We do not accept returns for change of mind. Given the nature of the products we sell - premium wine and spirits with documented provenance - all sales are final once an order has been dispatched. If you are uncertain about a purchase, contact our team before ordering.

Faulty or Damaged Products

If you receive a product that is faulty, damaged in transit, or materially different from its listing description, you are entitled to a replacement or full refund. This warranty applies for 14 days from the date of delivery.

How to Make a Claim

Your claim must include:

Your order number
Proof of purchase (your order confirmation email)
Clear photographic evidence of the fault or damage
Confirmation that original packaging has been retained

Corked or Oxidised Wine

If a bottle you receive is genuinely corked or oxidised - not simply a stylistic preference - contact us within 7 days of opening. We will assess each case on its merits. Valid quality defect claims will be resolved by replacement or store credit.

Return Shipping

Where a return is authorised, we will arrange and cover the cost of return freight. Do not return any item before receiving a confirmed return authorisation from our team.

Statutory Rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. Your statutory rights apply regardless of any additional policy terms.